Letter from the President

Tim Miles, President

Hello, friends.  I hope you have found our newsletter informative.  Our marketing team works tirelessly to keep our customers (and future customers) in the loop on topics such as newly available services and much-needed upgrades.  This newsletter is just one more way we are trying to stay connected with our hard working subscriber base that spans most of North Central Indiana.

As we grow, we add new customers, new employees, new equipment, and new procedures. Among the new procedures are our efforts into social media.   Our Facebook page is Swayzee Communications/Yeoman Telephone Co. and our Instagram account is swayzeeyeoman.  Never before have we been so close to our customers.

We recently had a customer in Swayzee post a simple question on our Facebook page around 7 PM on a Saturday night: “Is Swayzee having Internet issues?  I’m not working.” By 9 PM, we had a tech on sight, determined the problem, and had the customer back up and working within 3 hours of a FB post…on a Saturday evening! A few short years ago, the customer would have called the office and left a message.  They would have had to wait until Monday for a service call. It may have taken 2 or 3 days for them to determine the problem and get it fixed.

We want to hear from you.  We take our criticisms very seriously and want to earn your business.  We also appreciate hearing from you when our service staff does a great job, making your experience with Swayzee Communications / Yeoman Telephone one where you feel like a valued customer.

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