Letter from the President

Hi All!

This is a crazy time…a time our country has never experienced in our lifetimes.  We here at Swayzee/Yeoman/Fiberhawk Communications are monitoring the COVID-19 situation and will do everything we can to protect the health and safety of our customers, our community, and our employees. We are following the current guidelines from national, state, and local health authorities to ensure we are taking the appropriate actions.

We have closed our front lobbies to the public in our Swayzee and Yeoman locations until further notice. However, this does NOT mean we are closed for business.
Customers still have a variety of ways in which they can conduct business with us, including:
– Calling our offices: Swayzee – 765-922-7916
Yeoman – 574-965-2100
Fiberhawk – 765-922-HAWK (4295)

Payment options:
– Online: Swayzee: http://swayzee.com/?page_id=1551
Yeoman: http://www.ytci.com/bill-pay/
– By phone
– Mail or drop box at each office

During service and installation appointments, you may notice our technicians wearing protective gear and using disinfectant wipes. They may also limit the number of people in the area. If anyone in your home is ill, the appointment will need to be rescheduled.

We urge you to practice the personal precautions recommended by the CDC to help prevent illness. They include frequent hand washing, not touching your face, disinfecting surfaces, and social distancing. Go to www.cdc.gov for complete details. You can also get more information about COVID-19 from the World Health Organization at www.who.int.

Swayzee Communications/Yeoman Telephone is one of many broadband and telephone service providers to sign the Keep Americans Connected Pledge. Promoted by the Federal Communications Commission, this pledge reads as follows:
“Given the coronavirus pandemic and its impact on American society, our company pledges for the next 60 days to: (1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; (2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.

*We still encourage you to stay as current as you can with your payments. This helps you avoid building up a large balance for later and it helps support those in your community who need financial assistance the most.
Let us know if your household needs an Internet plan upgrade due to the increased demands of working from home and taking online classes. We understand how vital Internet service is during these challenging times.

As the situation evolves, we will keep you updated on any changes to our business operations or customer services. Our primary concern remains the health of our community. Please do your part to fight back against COVID-19 and lessen its impact. We’re all in this together.

Thank you, and we hope everyone stays safe and healthy!

https://www.coronavirus.gov/

Tim Miles

FIBERHAWK
765-618-9205 (Mobile)

Please, call our office if you have any questions.  Please feel free to email me at tmiles@fiberhawk.com if you have any comments of questions.  I would like to hear from you!